Crisis Management & Crisis Response

For any organization, a crisis can come in many shapes and sizes. The extent to which an organization is prepared for and is able to manage a crisis determines the level of damage the crisis inflicts upon the organization. While the first step in preparation is identifying the likely type and cause of potential crises, the Office of Risk Management also provides expert response teams and support for the management and containment of crises regardless of anticipation.

Well-researched crisis management planning is provided, and once the likely scenarios are identified, a comprehensive response and management plan is developed and documented. These plans permit the participating organization to consider, in advance, the elements, consequences and mitigation techniques that will effectively lessen the crisis and its impact.

Examples of potential crisis situations include:

      • Catastrophic property loss
      • Electronic or paper data Breach (release of employee/parishioner/donor personal info)
      • Catastrophic injury or death
      • High profile litigation
      • Criminal activity by, or indictment of, senior management
      • Financial impropriety or failure of fiduciary responsibility

Our Crisis Response Teams generally consist of people with expertise in the following areas:

      • Internal and external communications
      • Media/public relations
      • Risk management and analysis
      • Security
      • In the case of property loss or catastrophe, engineering and construction
      • Claims management
      • Legal counsel relevant to the type of crisis

If you wish to obtain additional crisis management information or services, please contact the Office of Risk Management. In the event of an emergency, or to request a response team, please call our office.