Risk Alerts
A Risk Alert is service designed to provide notice of a topic of concern or high risk to the facility, its operations or its people. Periodically, a Risk Alert or other communication is issued to our participants as a warning or reminder of a potential or imminent hazard. The goal is to educate and inform as well as provide useful and proactive measures to help you maintain your property and continue to provide a safe environment.
Please pay close attention to these alerts and distribute them to your staff so that they may implement the recommended actions. Your feedback on these communications is also helpful in improving this service and evaluating its impact.
Current Alert2025-05, Nor'easter
May 21, 2025
A late-season nor’easter will bring strong winds and locally heavy rain into Massachusetts on Thursday, May 22. The heaviest rains and strong winds are expected between noon and 8pm.
The storm center will develop off the coast of the Mid-Atlantic on Wednesday and ride up the coast as a nor’easter.
1 to 2 inches of rain or rain is predicted widespread with some localized amounts closer to 3 inches.Winds along the coast, especially toward the Cape and Islands, may gust over 50 mph on Thursday.
We urge you to immediately take the following precautions:
- Have custodians check drains, grates, and basins to ensure they are free of leaves and debris. Check to see if sump pumps are working.
- Secure outdoor objects that could blow away or cause damage to people or property.
- Remove dead or rotting branches that could fall and cause injury or damage.
- Shutter windows. If shutters are not available, close window blinds, shades, or curtains.
- Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
- Use a battery-operated NOAA Weather Radio for updates from local officials.
If outdoors, avoid the following:
- Natural lightning rods, such as tall, isolated trees in an open area.
- Hilltops, open fields, the beach, or a boat on the water.
- Isolated sheds or other small structures in open areas.
- Anything metal, such as lawn mowers, motorcycles, golf clubs and bicycles.
After the storm, be sure to inspect basements and roofs for leaks and flooding. In addition, inspect the grounds for weak or damaged tree limbs and have these removed immediately.
Property Damage
Property damage caused by lightning, including damage caused to electrical appliances and wiring, is covered under the property and insurance program. If you experience property damage or injury as a result of the storm, report the claim immediately. Go to https://rcabrisk.org/property-claim-report/.
2025-04, Severe Thunderstorms, Localized Flooding
May 16, 2025
Beginning around 11:00 am tomorrow (Saturday, May 17), isolated thunderstorms are expected to move up from the southwest to the northeast, with elevated humidity. Localized flooding is also possible. We can expect multiple rounds of rain, mainly west of I-495. Afternoon storms could bring damaging winds and hail. Scattered thunderstorms may last through sunset.
We urge you to immediately take the following precautions:
- Have custodians check drains, grates, and basins to ensure they are free of leaves and debris. Check to see if sump pumps are working.
- Secure outdoor objects that could blow away or cause damage to people or property.
- Remove dead or rotting branches that could fall and cause injury or damage.
- Shutter windows. If shutters are not available, close window blinds, shades, or curtains.
- Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
- Use a battery-operated NOAA Weather Radio for updates from local officials.
If outdoors, avoid the following:
- Natural lightning rods, such as tall, isolated trees in an open area.
- Hilltops, open fields, the beach, or a boat on the water.
- Isolated sheds or other small structures in open areas.
- Anything metal, such as lawn mowers, motorcycles, golf clubs and bicycles.
After the storm, be sure to inspect basements and roofs for leaks and flooding. In addition, inspect the grounds for weak or damaged tree limbs and have these removed immediately.
Property Damage
Property damage caused by lightning, including damage caused to electrical appliances and wiring, is covered under the property and insurance program. If you experience property damage or injury as a result of the storm, report the claim immediately. Go to https://rcabrisk.org/property-claim-report/.
2025-03, Eastern Bank Phone Scam
April 29, 2025
We would like to make you aware of a scam involving Eastern Bank business customers.
Fraudsters are calling Eastern Clients from a spoofed number that matches their Business Services Team on your caller ID (800-333-8000). They state they’re from Eastern Treasury and are validating a suspicious wire transfer (or other payment) and then ask for account information/online credentials. Currently the caller identifies himself as Louis/Luis but that could change.
PLEASE NOTE: No one at Eastern will ever ask you to share your credentials or account numbers – that’s highly suspicious. The goal is to trick customers into handing over credentials which the fraudsters use to take over your online banking, change your password, and send monies out without your approval.
If you receive a call from Eastern Bank about a wire or other transactions, hang up and call:
George Lovejoy, Treasury Services, Eastern Bankshares, Inc., Tel: 781-596-8980
Email: g.lovejoy@easternbank.com. Business Services Team: 800-333-8000
Please note that this scam may not be limited to just Eastern Bank. Any bank could be impacted.
Five Ways to Avoid Phone Scams
- Don’t rely on caller ID.Watch out for scammers who may be able to spoof a phone number so your caller ID reads the name of your bank.
- Don’t share private account information.Remember that your bank will never contact you and ask for your PIN, password, or one-time access codes. This information should always be protected and not shared with anyone who contacts you.
- Ignore requests to send a payment to solve a problem. Know that your bank will never ask you to send money to anyone – including yourself – to “reverse a transfer,” “receive a refund,” “protect your money,” or anything similar. Remember, if a correction or new account is needed, the bank will resolve the issue without asking you to make a transfer or withdrawal.
- Ignore transaction requests you didn’t initiate. If you receive a one-time access code to authorize a transaction you didn’t initiate, don’t use the code or share it with anyone, even if they claim to be from your bank. One-time access codes should not be shared.
- When in doubt, hang up and contact your personal bank representative directly. If you receive a suspicious phone call that seems like bank spoofing, hang up immediately. If you receive a suspicious text or email don’t respond. Contact your bank directly using a verified, legitimate source such as the phone number on your statement.
2025-02, Fire Safety Kit Scam
April 25, 2025
Please be aware of a new email phishing scam advertising free fire safety kits. The email appears to come from State Farm Insurance Company and even uses the State Farm logo in the heading. The subject line of the email reads: “Urgent Reminder: Get Your Free Fire Safety Kit Today!” If you look closely, however, you will see that the email is from, “State.fram” (farm is spelled incorrectly). In addition, the sender’s email is nonsensical and not from a State Farm email domain.
The body of the email includes the following call to act quickly: “Hurry! Supplies are running out fast. Don’t miss your chance to get this essential safety kit for FREE!” Creating a sense of urgency is a common tactic used by scammers. Please ALWAYS read all emails carefully and never click on links or download files from an unknown source.
Here are additional safety practices to put in place:
- Always look at the sender’s email for clues of its legitimacy. Examine the sender’s email address closely, comparing it to previous emails or correspondence known to be legitimate. Scammers will use email addresses that look similar to a legitimate email, but you will usually find tell-tale signs that it’s a fraud.
- A transfer of funds should never be performed solely on the basis of an email exchange. Obtain verbal confirmation by calling your known contact directly.
- Do not call the number listed in the email or on the letter you received. If it’s a fraudulent email or letter, the number will be fraudulent as well. Always call the legitimate number of your known contact.
- Do not share bank account numbers or other banking information over email. Banks will never ask for your account number, social security number, name, address or password in an email or text message. They will only ask you to provide this information to verify your identity when you call them directly.
- Frequently check your bank account for possible unauthorized payments. Check over all charges at least once a week and flag any suspicious or unrecognized charges. Be on the alert for very small amounts that may “test” whether they can follow up with a larger amount, as this is a big red flag.
- Check with your bank about controls over unauthorized debits.
- Watch for potentially misspelled Words. It’s less common these days to find typos in a fraudulent email or text, but you may still encounter it. If you find one in the message, it is most likely a scam.
- If the tone of the email is urgent, this should be a signal for additional caution. Never transfer money to anyone who pressures you to pay immediately, or who says this is the only way to pay.
- When in doubt, call the IT department.
2025-01, Winter Storm Watch
January 17, 2025
A Winter Storm Watch with low temperatures is in effect from Sunday afternoon through Monday morning. Heavy snow is possible with total snow accumulations between 4 and 8 inches in northern Connecticut and western and central Massachusetts. In addition, a cold spell is expected for the next three days.
Roads, and especially bridges and overpasses, will likely become slick and hazardous. Travel could be very difficult. The cold temperatures increase the risk for losses from frozen pipe damage, a leading cause of loss and expense for us. It’s imperative that you TAKE PRELIMINARY STEPS to prevent POTENTIAL LOSS.
We urge you to make the following preliminary preparations:
- Keep thermostats set at 68°–70° F for the duration of this cold spell. This may temporarily increase your heating costs, but it’s a small price to pay to avoid more costly damage and inconvenience caused by frozen pipes.
- Maintenance personnel should check facilities twice a day, ESPECIALLY UNOCCUPIED BUILDINGS DURING THE THREE-DAY WEEKEND, in the morning and evening each day. Check for frozen lines by making sure water is flowing in the faucets and toilets. If you believe a line is frozen, shut off the water supply until a plumber arrives.
- Be prepared for potential power outages from downed power lines caused by storm activity. Have an emergency supply kit on hand, including water, flashlight, extra batteries, a first aid kit and non-perishable food.
- If you lose heat and are unable to restore heat, shut off the water supply and drain the pipes. This will prevent water from freezing and bursting the pipes. If you are unable to drain the pipes, open the taps a little to allow water to trickle out. If you choose this option, please monitor the taps on a regular basis.
- If using a space heater, inspect it for safety – make sure it is functioning properly and that the cords are not frayed. Only use a space heater that automatically shuts off if it tips over. DO NOT USE EXTENSION CORDS WITH PORTABLE HEATERS – PLUG THEM DIRECTLY INTO THE WALL OUTLET.
Risk Alerts by Category
Nor'easter
A Nor’easter is a storm along the East Coast of North America, so called because the winds over the coastal area are typically from the northeast. These storms may occur at any time of year but are most frequent and most violent between September and April. Some well known Nor’easters include the New England Blizzard of February 1978 and the Boston snowstorms of January and February 2015. Past Nor’easters have been responsible for billions of dollars in damage, severe economic, transportation and human disruption, and in some cases, disastrous coastal flooding. Damage from the worst storms can exceed a billion dollars.
Precautions
- Check to see if sump pumps are working, and advise custodians to check all drains, grates and basins to ensure they are free of leaves and debris.
- Closely monitor NOAA weather radio or other local news outlets for official storm information and changes to the forecast.
- Some trees in our area may be more susceptible to wind damage due to stress from drought conditions. Immediately inspect trees and bushes. Remove dead or rotting branches that could fall and cause injury or damage.
- Be prepared for potential power outages as a result of downed power lines caused by storm activity. Have an emergency supply kit on hand, including water, flashlight, extra batteries, a first aid kit and non-perishable food.
- Secure outdoor objects that could blow away or cause damage to people/property.
Property Damage
If you experience property damage, immediately call the Office of Risk Management at 617-746-5743. For a list of service vendors, go to: https://rcabrisk.org/vendor
Tornado Watches and Warnings
Tornadoes are nature’s most violent storms, with whirling winds that can reach 300 mph. Spawned from powerful thunderstorms, damage paths can be in excess of one mile wide and 50 miles long. Massachusetts residents have recently experienced the destruction of the Greater Springfield Tornado in June 1, 2011 which killed three, injured over 300 and destroyed or damaged over 1,400 homes and businesses. The infamous Worcester Tornado, which swept through Central Massachusetts in June 9, 1953, killed 94, seriously injured over 1,200 and over 4,300 homes and businesses destroyed or damaged.
Although tornadoes as severe as the Springfield and Worcester tornadoes are rare, they can and do happen here in Massachusetts. It is important that everyone familiarize themselves with what to look for and what steps to take if a tornado is forecast.
Tornado watches are issued for broad areas where conditions exist for the development of twisters, while tornado warnings are issued for highly localized areas where a tornado is imminent or has been detected on radar
Precautions
- Have custodians check drains, grates and basins to ensure they are free of leaves and debris.
- Check to see if sump pumps are working.
- Secure outdoor objects that could blow away or cause damage to people or property.
- Remove dead or rotting branches that could fall and cause injury or damage.
- Shutter windows. If shutters are not available, close window blinds, shades or curtains.
- Unplug appliances and other electrical items such as computers and turn off air conditioners. Power surges from lightning can cause serious damage.
- Use a battery-operated NOAA Weather Radio for updates from local officials.
If outdoors, avoid the following:
- Natural lightning rods, such as tall, isolated trees in an open area.
- Hilltops, open fields, the beach, or a boat on the water.
- Isolated sheds or other small structures in open areas.
- Anything metal, such as lawn mowers, motorcycles, golf clubs and bicycles.
After the storm, be sure to inspect basements and roofs for leaks and flooding. In addition, inspect the grounds for weak or damaged tree limbs and have these removed immediately.
Property Damage
Property damage caused by lightning, including damage caused to electrical appliances and wiring, is covered under the property and insurance program. If you experienced a lightning strike that caused damage, contact the Claims Manager immediately at 617-746-5743. If you have any questions, please call the Office of Risk Management at 617-746-5742.
Blizzards
A Blizzard Warning means severe winter weather conditions are expected or occurring. Falling and blowing snow with strong winds and poor visibilities are likely. This will lead to whiteout
conditions, making travel extremely dangerous. Do not travel. If you must travel, have a winter survival kit with you. If you get stranded, stay with your vehicle.
- Closely monitor NOAA weather radio or other local news outlets for official storm information and changes to the forecast.
- Some trees in our area may be more susceptible to wind damage due to stress from drought conditions. Immediately inspect trees and bushes. Remove dead or rotting branches that could fall and cause injury or damage.
- Be prepared for potential power outages as a result of downed power lines caused by storm activity. Have an emergency supply kit on hand, including water, flashlight, extra batteries, a first aid kit and non-perishable food.
- Secure outdoor objects that could blow away or cause damage to people/property.
Roofs
If not cleared off, snow accumulations will add weight and stress to structures and contribute to leaky roofs once the snow begins to thaw. In many cases, roof ice dams can form, causing water build-up leading to interior damage. To minimize the risk of over-stressing a building roof due to accumulated or drifting snow, please take into consideration the following tips:
- If roof snow can be removed from the ground with the use of a snow rake (available at most hardware stores), do so. Use caution, as metal snow rakes conduct electricity if they come into contact with a power line.
- Try to avoid working from ladders, as ladder rungs tend to ice up. Snow and ice collect on boot soles and metal ladders.
- Remove snow in layers uniformly across the roof to prevent unbalanced loads that might cause collapse. Avoid making snow piles on the roof during the removal process.
- Large icicles can form on roof overhangs, but do not necessarily mean ice damming is occurring. Icicles overhanging doorways and walkways can be dangerous and should be carefully removed.
- Use care with snow removal equipment (shovels, ice spaces, snow blowers) to prevent roof cover damage. It is not necessary to clean completely down to the roof surface as long as melting snow and water can freely flow to the drains.
- Because snow is heavy and roofs and other surfaces may be slippery, all of the abovementioned actions should only be performed by able-bodied adults. Protective headgear and eye protection is recommended.
Property Damage
If you experience property damage, immediately call the Office of Risk Management at 617-746-5743. For a list of service vendors, go to: https://rcabrisk.org/vendors